Accounts

Our terms of use policy for SME’s is designed around pre-purchase. This is a safe way to transact allowing you to purchase just what you need. Also gain the ability to take advantage of higher volume bundles to achieve an economy of scale which suits you. Youor credits will never expire, feel safe in the knowledge that you can return with credits available for your next campaign. If you are a high volume or enterprise customer, ask our team about Cellcast post purchase agreements available.

Yes, we adhere to national and federal laws. Including offering a TAX Invoice for each purchase, with a respective GST component.

Yes, we have a whitelable solution designed for individuals who would require a parent admin account with up to fifty sub-client accounts.

Cellcast is designed for two way communication between company and client – as such it will allocate a private number to your account – also for this reason Cellcast does not allow ‘ALPHA ID’ as it prevents the all important ‘customer replies’ and ‘read receipts’.

Nonetheless, over 10 years we have measured the open rate and respective success of our campaigns, and the figures show that ‘private numbers’ have a higher open rate.

The best structure for you campaign will be for them to appear to be sent direct from the CEO – you can create this impression by signing off with ‘signature of CEO’ and inviting your clients to respond.

Shout out if we can assist with your first campaign setup

Support

Of course, you can request peronalised assistance anytime. Just ask George on Livechat, send us an email or call on the toll free line to get our attention.

Certainly, get in touch with us via George on Livechat, send us an email or call on the toll free line to get our attention.

We pride ourselves on Cellcast system being uber intuitive – we employ a step by step linear user interface, designed to be intuitive enough to allow use without any instructions. However if you do require further guidance, or step by step intructions delivered by one of our helpful staff, feel free to ask us – get in touch with us via George on Livechat, send us an email or call on the toll free line to get our attention.

We strive to uphold our privacy policy and accompanying website terms of use – you can find both of these policies within the footer of this page under the title ‘legal’. If you would require clarification on any of our clauses, please make your enquiry to – info@cellcast.com.au

List Management

You can upload your list via CSV. A sample CSV is provided within the portal, you can easily copy and paste your customer data into the various fields which are applicable include; Number,First Name,Last Name,Gender,Post Code,Date of Birth,Special Field

Cellcast will accept .CSV files only, the columns must be in the order defined by the system. Here is a link to download the .CSV template – Sample CSV

We value the wished of our community, to ensure this a automatic global opt-out list is applied to each account. This means that any customer who manually requests opt-out of your future campaigns (via either replying ‘stop’ or using the opt-out link) will automatically be removed from future campaigns.

You can view and download a list of unsubscribed customers within the list management page.

Yes, when uploading a list the system will perform a de-duplication procedure. The results of which will be published within the online portal on completions.

Creating an SMS or MMS

1. Click ‘create campaign’ from left Navigation bar
2. Select ‘create mms’
3. Insert campaign title
4. Insert campaign subtitle
5. Select from saved campaign or type a new message in the ‘body’ field
4. insert media (jpg, gif, mp4, wav, vcard)
5. insert subject
6. Click ‘next’

For step by step guidance please as George on Livechat

1. Click ‘create campaign’ from left Navigation bar
2. Select ‘create sms’
3. Insert campaign title
4. Insert campaign subtitle
5. Select from saved campaign or type a new message in the ‘body’ field
6. Click ‘next’

For step by step guidance please as George on Livechat

On Android handsets the subject will be included in the ‘message list view’, being the first thing you see when first opening the message app.

On IOS the subject is contained within the message in ‘bold’ type.

Yes, for the first time it is – you will receive 1 credit on sign-up of your new account, one for SMS and another for MMS trial purposes.

1. Select ‘list management‘ from right hand side Nav bar
2. Select ‘create list’ and title your list accordingly
3. If you would like to add numbers via external file (XLS, CSV) then we recommend downloading the ‘Sample CSV’ which is ready to populate
4. You can remove all dummy content form ‘Sample CSV’ and replace with your own, if you don’t need all columns then simple leave them blank
5. Once you have populated the CSV file you are ready to upload – select green ‘add numbers’ button
6.Browse for the your file and upload the list
7. After completing ‘campaign creation’ process you will be prompted to choose recipients, here you can select your pre-uploaded list.

Saving your campaign can be complete within the ‘message creation’ page. The button is available next to the ‘next’ button, ready for you to select after you are completely happy with your content and just before you move on to the next step.

Simply replying STOP to any campaign will automatically remove your clients from any future communications, they can also use the ‘opt-out’ link within your message, this will offer them your custom created options which they can select prior to opting out. This feature is especially usefull to learn more about why your customers make the decisions not to be contacted.

Sure, if the above was not helpful then you can ask George on Livechat alternatively you can call the hotline or email us at – info@iottag.com.au

Message Specifications

You have the capability of sending messages in excess of 160 characters through our services.

When sending a message in excess of 160 characters, the message is broken up in to message parts of 153 characters, and sent to the handset. The handset then reassembles the message, displaying the message as one extended-length, concatenated message. When sending an extended-length message you are charged for each 153 character part that is sent. This charging process is dictated by the network operators.

You can send the maximum message length of 918 characters, or send a message length of 402 characters for the Unicode character set.

In your MMS you can hae up to 1000 characters, an additional 30 characters are allocated for the message Subject.

Our Privacy Policy explains what kinds of personal information we collect from you when you use our services, how we use your personal information, who we might share information with (including when we might send your information overseas), and your rights in relation to the information we collect, including how you can find out about what personal information we hold about you and how you can complain about our use of your information.
cellcast.com.au/privacy-policy/

Cellcast has a generous offering of up to 350kb for embedded media and or message attachments.

The most popular file type is .GIF due to its low weight and ability to create dynamic animations. Cellcast studio can assist with execution of your creative media – just shout out if you would like assistance. Alternative media types and formats which are compatible include; .JPG .PNG .VCARD .PDF .WAV .MP3

  • Your image layout should be vertical as most mobile devices display vertically.
  • For best results, we recommend using JPG format for images.
  • File size of images should not exceed 380kb.
  • Best image dimensions are 327 pixels (height) and 400 pixels (width).
  • Image resolution should be 72 pixels.
  • Subject line is 40 characters – use it wisely!
  • Keep additional text to less than 500 words for better readability.
  • Use .GIF format for animated images.
  • File size for GIF formats should be below 380kb.

General FAQ

No, Cellcast is designed to be a self service pre-pay platform. After topping up your credit you are free to use the platform at your leisure.

Sending a message that’s never delivered is a terrible experience for your users, which is why we’re proud of the close-knit relationships we keep with the major wireless carriers. As a major carrier ourselves we know what it takes to get the right messages delivered and how to shut down bad actors through our own SPAM and fraud mitigation platform.

Cellcast offers numerous format API’s for MMS and SMS respectively. Our API’s deliver pertinent delivery information right back in real-time. We are solution specific, so just ask to learn more about tailoring Cellcast products to suit you.

Cellcast is designed for two-way communication between you and your customer.

Using ALPHA ID – communication from your customers to you is not possible; which includes read receipts, calls receipts and most importantly direct text message response to your campaign from your customer.

The average response rate to a campaign is 3-6% – each providing insight, feedback, campaign validation – and potential sales.

Technical FAQ

Yes, Cellcast platforms resides on Sydeny based AWS servers, data through transfer is encrypted using Norton 128bit protocol. Data security and sovereignty is managed at a Gold Standard using AWS services and technologies.

We certainly do, our in–house dev teams work tirelessly connecting Cellcast to platforms across the globe. With new the technologies and IOT platforms popping up like mushrooms, we treat 2-way as a bespoke offering. Share your requirement with our team to learn more about our best-practice initiative.

Yes, gain instant response from Cellcast platform with dedicated packets containing the data which is most important for your business/ We are solution specific, so just ask to learn more about tailoring Cellcast products to suit you.

Yes, our enterprise customers operate primarily on efficiency, Cellcast is designed to meet this criteria as a minimum.

We have found that Bulk SMS is becoming increasingly popular, as such we have dedicated a business arm comprising of creative teams and account managers to support this growing market.

Cellcast is designed to re-attempt each number up to three times before submitting fail status, we also have a failover of MMS which can instigate your campaign message as SMS if required.

Our usage reports are stored on the live server for up to 8 weeks, you may then gain access to historical account data via the AWS cloud archiving system.

The short answer is no, however if you do require a custom user-flow then there will be additional fee on initial setup.

Yes, Cellcast has primary and backup routing in place, to ensure your communication is uninterrupted.

MMS is specified by 3GPP, and allows for submission and reception of multiple content types (e.g. video, audio, images, text) to and from a mobile device. MMS is a store and forward medium that takes advantage of a carrier’s MMSC to store a MMS message for retrieval via a handset, as well as accept messages from handsets for on forwarding to another device. Telstra MMS is a store and forward messaging service that allows mobile subscribers to exchange messages with integrated text, audio & images. MMS allows for a variety of message content types, including moving or still images, sound and text to be originated or terminated using a compatible MMS mobile handset. MMS message are uploaded (via HTTPsPost) or downloaded (via HTTPs-GET) from/to the handset using HTTP/WSP or a WAP connection. The handset is required to be correctly configured for GPRS or 1xRTT for MMS to correctly function Message delivery is accomplished by sending an SMS message to the device (known as a WAP-Push) that will inform the device that it needs to collect a message from a specified URL (which is the MMSC). The handset will then initiate a data session to collect the message and display it on the handset. Part of the role of the MMSC is to convert the message being delivered to the handset upon retrieval so that only valid and supported content types are delivered to the handset.

MMS protocols
There are several specific protocols supported by the 3GPP specifications for message submission and reception. For 3rd party VASP access the protocol supported by Telstra is MM7. The MM7 protocol is an open standard protocol designed by 3GPP to provide a flexible data-communications interface for the transfer of MMS messages. It has been specifically designed to enable external applications to communicate with an MMS Centre. Telstra’s MMSC supports MM7 version 5.3.0, although higher versions should function however, the functionality is not guaranteed. For a more comprehensive discussion of the MM7 protocol please refer to the specification at: http://www.3gpp.org/

Supported file formats
In order to reliably deliver a message to the majority of handsets it is recommended that you use the following file formats. In each case the correct MIME type for the format is given in parentheses. The correct MIME type must be used in order to ensure the message is accepted by Telstra.

Images
• JPEG, JPG (image/jpeg): good support • GIF: GIF87a, GI89a, animated GIF89a (image/gif): good support • PNG (image/png): good support • WBMP (Wireless Bitmap) (image/wbmp): this is B&W image format from the old days of WAP: good support. • BMP (Windows Bitmap) (image/bmp): dependent on handset support

Audio
• MP3 (audio/mpeg): partial support; some handsets may limit the use of the file due to DRM concerns by the manufacturer • MID, MIDI (audio/mid or audio/midi): good support • WAV (audio/wav): good support • AMR (audio/amr): partial support, GSM handsets only; CDMA handsets will require the B-party MMSC to transcode to EVC format or store on Web site for PC-based retrieval • IMY, EMY (audio/imelody) : partial support • EVC: not currently supported • AAC: not currently supported • Video • MPEG, MPG, MP4 (video/mpeg4): support may vary by handset • 3GP (video/3gpp): good support

Text
• TXT, TEXT: UTF-8, US-ASCII (not UTF-16) (text/plain): good support. • X-IMELODY (text/x-imelody) – partial to good • X-EMELODY (text/e-melody) – partial to good Note that Telstra’s infrastructure will endeavour to transcode files to a format supported by the end device.

Addressing capabilities
In order to use the product, the source address must be a legitimate MSISDN (e.g. 61499999999), the destination address may be an MSISDN or compatible format.